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How to Create and Book a Virtual Service

This user guide provides step-by-step instructions for creating virtual services and booking virtual services within the DigiMEDSPA Portal.

Understanding Terminologies

Virtual Service

A virtual service is a service offered remotely using digital technology, allowing patients and providers to interact, consult, or receive treatments online without being physically present in the same location.

Create a Virtual Service

  1. The user can add a virtual service by accessing the Services List Screen from two entry points.
    1. From the EMR Admin, click on “Services” under “Services & Bundles.”
    2. From the Left Navigation, open the “EMR Admin” dropdown menu, select “Services & Bundles,” and then choose “Services” from the subsequent dropdown menu. Alternatively, you can type “Services” into the search bar in the Left Navigation.
  2. To add a new virtual service, click "New Service" in the top right corner of the screen.
  3. Fill in the required information and set the Service Type to “Virtual.”
  4. Complete Steps 2 and 3 of creating the service, then click “Submit” to finalize and create the virtual service.Note: For detailed instructions on creating a service, see the “Add / View / Edit a Service” user guide.
    The virtual service has been created successfully!

Book a Virtual Service

  1. The user can book a virtual service by creating a new booking. From the EMR Board, click on ‘’New Booking” in the top right corner of the screen.
  2. Select the patient and location, then choose a virtual service from the Services dropdown menu.
  3. Fill in the remaining details and click “Create Booking.”Note: For detailed instructions on creating a new booking, read the “Book an Appointment Through New Booking” user guide.
    The virtual service has been booked successfully!

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