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DigiMEDSPA EMR
DigiMEDSPA CONNECT ™
Dedicated Support, Uninterrupted Service
24/7 Dedicated Support
Our dedicated customer support team is here to assist you with any issues you may encounter with our systems, ensuring your Med SPA practice runs smoothly and efficiently using our DigiMEDSPA portal.
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Our Support Coverage
When issues arise with critical solutions like the Phone System, Payment Processing, Online Booking, or TeleHEALTH services, our dedicated customer support team is equipped to handle and troubleshoot these problems efficiently. Understanding the importance of these systems to your business operations, we prioritize rapid identification and resolution of issues to minimize downtime and restore functionality swiftly.
Phone System
Payment
Processing
Online
Booking
TeleHEALTH
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Availability
Our support team is available 24 hours a day and 7 days a week, providing comprehensive assistance whenever needed. We offer 24/7 support for urgent needs to address critical issues that may arise outside regular business hours.
Response Time
We promise instant response times during business hours through our various communication channels. We aim to address your concerns as quickly as possible to minimize disruption to your business operations.
Communication Channels
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Phone Support: Speak directly with a support specialist for immediate assistance.
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Chat Support: Use our live chat for quick queries and instant problem resolution.
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SMS: Send us a text for convenient updates and quick tips.
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Reporting an Issue
To report an issue, please follow these steps:
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Log into your user portal.
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Click on 'Open a Ticket' under Support dropdown.
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Select the category related to your issue (e.g., Phone System, Payment Processing).
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Describe the issue in detail to help us assist you efficiently.
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Issue Priority Levels
When reporting an issue, you can assign a priority level to indicate the urgency of your request:
Urgent
High Priority
Important
General Inquiry
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Our Commitment
At DigiMEDSPA, your satisfaction and operational efficiency are our top priorities. Our dedicated support team is trained and equipped to handle any challenges that may arise, ensuring minimal downtime and optimal performance of your DigiMEDSPA Bundled Digital Solutions.
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Dedicated Support at Your Fingertips
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