Customer Support Representatives (CSR)

We are looking for a highly motivated Customer Support Representative (CSR) with a strong understanding of technology and excellent client-handling skills. The ideal candidate will be responsible for providing top-notch customer support, conducting live demos, onboarding new clients, and training clients to ensure smooth operations.

• Hourly Rate
• Bonuses
• Flexible work arrangements

• Annual Salary
• Bonuses
• Health, Dental, 401(k) Benefits
• 10 Days of Paid Leave per Year
• 5 Days of Sick Leave

• Provide exceptional customer support via Inbound/Outbound Calls, emails, and Live chat.
• Provide accurate product/service information and resolve any potential issues.
• Conduct live demos and training sessions for clients’ staff on DigiMEDSPA solutions.
• Manage onboarding, post-sales support, and client satisfaction follow-ups.
• Maintain records of customer interactions in the system.

• Must have a strong knowledge of technology and product functionalities.
• Experience interfacing with clients and handling their concerns professionally.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Prior experience of at least 1- 2 years.

• College Degree is preferred.
• B2B customer service experience is required.

• Remote
• On-Site (Irvine office)

1. Initial Interview: Conducted by HR via phone call to assess basic qualifications and suitability.
2. Remote Interview: A virtual interview with the department head via Zoom or Google Meet (a link will be provided).
3. Final Interview: Conducted in person at our Irvine office with the department head for final discussions related to hiring.