Sales

Customer Support Representatives (CSR)

Author:
Published Date: Feb 11, 2025 | Author:
Customer Support Representatives (CSR)

Job Description:

  • We seek a proactive Customer Support Representative (CSR) to manage inquiries, provide solutions, and ensure exceptional client satisfaction.

Compensation:

Independent Agents:

  • Hourly Rate
  • Commission
  • Quarterly & Yearly Bonuses
  • Car Allowance

Salary Employees:

  • Annual Salary Rate
  • Commission
  • Quarterly & Yearly Bonuses
  • Car Allowance
  • Health, Dental, 401(k) Benefits
  • 2 Weeks Paid Vacation per Year
  • 5 Days Sick Leave

Key Responsibilities:

  • Respond promptly to customer queries via email, chat, and phone.
  • Provide accurate product/service information and resolve complaints.
  • Maintain records of customer interactions in the system.

Qualifications:

  • High school diploma or equivalent; Bachelor’s preferred.
  • Previous customer service experience is a plus.

Location:

  • Onsite (candidates must reside in Orange County California)

Interview Process:

  1. Initial Interview: Conducted by HR via phone call to assess basic qualifications and suitability.
  2. Remote Interview: A virtual interview with the department head via Zoom or Google Meet (a link will be provided).
  3. Final Interview: Conducted in-person at our Irvine office with the department head for final discussions related to hiring.